Shipping & Returns

RETURNS

Engraved and Monogrammed Products: All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.

Other products: All returns must be unworn, have no signs of wear or damage, in its original condition with tags still attached (if any) and in all original packaging (box and pouch included). Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Chantelle Delaine Designs will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.

Should the returned item not meet the above return guidelines, Chantelle Delaine Designs has the right to deny a return and have the item re-shipped to customers.

PRODUCTION 

Please allow 6-8 weeks for production on the following pieces: . 

SHIPPING Domestic & International:

Shipping cost will be approximately $20-30 CAD depending on your location.
Chantelle Delaine Designs is not responsible for any lost or stolen packages within the shipping process.

For the Expedited Canada Post shipping option:

Please allow 2-21 business days after production time for your piece to arrive. Once your packaged has been shipped, you'll receive a confirmation email with your Canada Post tracking number.

For the Regular Canada Post shipping option:

Please allow 7-30 business days after production time for your piece to arrive. Once your packaged has been shipped, you'll receive a confirmation email.